After I got done emailing epic games support they eventually responded to me just to say since I didn't redeem the code on MY ACCOUNT and since the code was redeemed on someone ELSES ACCOUNT I wasn't able to see this information.
However I had to contact epic games support to see when the code was redeemed and I needed the date and time (day and the hour).
So I went to go to instant gaming support to get a refund of my money or a new code I can redeem with. I bought this item and when I got the code it said that it was already redeened.
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